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County Champions Breakout Sessions Announced


Central Region County Champion Breakout Session: Thursday, February 19, 2015 at Homewood Suites in Pinehurst from 9:30 am to 12 pm.


Western Region County Champion Breakout Session: Friday, March 20, 2015 at the Buncombe County DHHS at 200 College St. Asheville, NC from 10:45 am to 12 pm.

Approaches to Lobby Management in Two Work Support Strategies States


Date/Time: February 5, 2015 - 1:00 ET/12:00 CT/11:00 MT/10:00 PT


Description: Through the course of the WSS initiative, many of you have been considering lobby management in your local offices. Idaho has procured, configured, piloted and implemented a statewide tool called Q-flow. This software allows staff to serve customers efficiently as well as track customers throughout their visits. Tonya Standerfer will present and provide time for Q&A on the tool. Larimer County, Colorado has developed and implemented a custom software solution for the delivery of public benefits. This system tracks incoming phone calls, lobby traffic, and all documents in their up-front imaging system to allow for maximum flexibility in assigning resources to the highest priority activities. Staff there will share more information and we will have Q&A time as well. We hope you can join us.


Register here.

NC Social Services Institute 2014 – October 21-23


WSS Leadership Summit 2014



Upcoming Meeting Schedule

  • Policy Governance Board – December 4, 9:00 AM
  • Policy Review Subcommittee: December 11, 10 am

  • Work Support Strategies Committee: December 11, 3 pm



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